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Experience Studio

Experience Studio at IntelliBridge

The Experience Studio is what allows IntelliBridge to deliver intuitive, easy-to-use and understand systems that are useful, usable, and meet users where and how they work.

This is accomplished through intensive stakeholder, user engagement and a deep familiarity with the goals of the users, and a focus on the overall mission.

We deploy data and content with clear, meaningful, and findable structures, and in plain language that is easy to understand for humans (and machines).

Experience Studio Leadership

As Chief Experience Officer, Russ Unger is responsible for the
execution and delivery of IntelliBridge’s Experience practices:
User Experience Design, User Interface Design, Content Strategy,
and Strategic Communications. At their core, these practice areas
blend human-centered strategies and commercial sector best practices to ensure products, services, and processes are designed for the people who use them.

Our deep experience in human-centered design across both private industry and in public service gives us an unparalleled advantage and ensures the right Customer Experience approach every time.”

– Russ Unger


We offer comprehensive Discovery, Customer Experience, and Human-Centered Design solutions and can produce high-level outcomes for any short- and long-term design and development needs. We focus on the requirements of your users while delivering against your mission, goals, and objectives.


Discovery is an investigative engagement utilized to gain clarity and deep understanding of the challenges of our customers. This process allows us to deeply explore the problem space and deliver through solution prototypes, high-level concepts, and hypothesis validation for the organization.

User Experience

User Experience Design is the creation and definition of the elements that affect users’ experience with a particular system, with the intent of influencing their perceptions and behavior as is in line with organizational missions.

User Interface

User Interface Design is the act of designing a system or product users interact and engage with. This involves creating the visual design language that will be used across the product
or system, including branding and colors, typography, iconography, embedded media, links and buttons, interactions and animations.

Content Strategy

Content Strategy is the planning for, creation of, and governance of content and data within an application, so that it can be easily and readily consumed by the users of the system or by other machines that need to interact with it.

Strategic Communications

Strategic Communications develop actionable and impactful plans to properly communicate and engage with users across multiple mediums and channels. It focuses on what the user needs to understand, when they need it, and how they will receive the information.

Case Studies

FOIA Intake Process

Our client receives more than 25% of all federal FOIA requests. We set out to maximize efficiencies and decrease request processing times.

Thought Leadership


Applying a Flexible Discovery Process to Complex Data Challenges

We were determined to showcase how we approach, understand, and solve complex challenges using Discovery and Human-Centered Design practices in an Agile-like methodology to better identify the issues afoot and build a strategy to modernize their systems.

How Can We Help?

In a world that changes fast, we move faster, with the structure and foresight
to meet ever-evolving challenges with dynamic results at speed.